• For all products in the catalog, delivery will be charged to the customer according to the weight and volume of the item and will be reported during the payment process.

  • Attention: The times given for the terms of delivery are indicative and are not binding for the company Ebanoise.

  • The delivery of the ordered goods is meant at street level to the address specified in demographic data at the time of order confirmation. The form provides for the insertion of a different address from the billing.

  • It is possible to check the shipping status by accessing the site with your credentials in the section "Order history and details".

  • As a result of the shipment the tracking number of the pack will be communicated to the customer via email .

  • Products purchased will be shipped with delivery slip and commercial invoice included in the pack. In the event of loss of the invoice and you ask for it in .pdf format to our customer service via e-mail to the address, by telephone at the number +39 0645496198

  • Shipping costs are, however, to be due and payable by the customer, even in the case where the same avails himself of the right of withdrawal of the next paragraph, or waste and returns to the sender, for whatever reason, goods ordered regularly. Shipping charges for the return of the goods to our warehouse are still a total load of the customer. In such cases, the customer will be required to provide for the reimbursement of these expenses of shipping, and possibly, in the case of non-payment of same, Ebanoise angry for legal proceedings for the recovery of the abovementioned credit.