RIGHT OF WITHDRAWAL

22) according to the Italian D. Lgs. 06 /09/05 NO. 206, the customer is a consumer has the right to withdraw from the contract of purchase for any reason, without the need to provide explanations and without any penalty, within 10 days from delivery of the products.
To exercise this right, the client must send written notice by registered letter with acknowledgment of receipt to Ebanoise  Overload di Matteo Dondi Via delle Sette Chiese 60 00145 Rome or to the email address info@ebanoise.com indicating the product or products for which intends to exercise his right of withdrawal, as long as intact and still provided with original packaging complete in all its parts perfectly intact.
Once we have received the above notice of withdrawal, Ebanoise will promptly communicate to the customer instructions on how to return merchandise.

23) The right of withdrawal is subject to the following conditions:

The law applies to the product you purchased in its entirety; it is not possible to exert recess only on part of the purchased product;
the goods purchased must be intact.

In accordance with the law, return shipping costs are borne by the customer. The shipment, up to the certificate of receipt in our warehouse, and the complete responsibility of the customer. In the event of damage to the goods during transport, Ebanoise will communicate this to the customer about what had happened, to enable him to protrude promptly complaint against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be put at the disposal of the customer for its return, at the same time negating the withdrawal application.
Ebanoise does not respond in any way for damage or theft/loss of returned goods with shipments not insured.
Upon their arrival at the warehouse, the product will be examined to assess any damage or tampering not stemming from transportation. If the packaging and/or the original packaging are ruined, Ebanoise will retain the reimbursement due a percentage, which may not be more than 20% of the same, as a contribution to the costs of recovery. If the product has been opened with the breaking of the seals the product will not be refunded.

24) Without prejudice to any costs of recovery for damages assessed in the original packaging, Ebanoise will reimburse the customer the entire amount already paid, within 30 days by the return of the goods, by procedure for the transfer of the amount charged to the corporate account used or through bank transfer. In the latter case, will be the responsibility of the customer promptly provide the bank details on which to receive the reimbursement (Cod IBAN complete).

25) The right of withdrawal expires completely, due to lack of the essential condition for the integrity of the well (packaging and/or its content), in cases where Ebanoise finds:

The lack of the outer package and/or of the internal package original; the absence of
integral elements of the product; the damage to the product for various causes its transportation.

In the case of revocation of the right of withdrawal, Ebanoise will return to the sender the good purchased, billed at the same shipping charges.

WARRANTY

26) The products for sale on Ebanoise are new and therefore guarantee to italian standard within the meaning of Dlgs. 02.2.2002 Nr. 24 That it has implemented in Italy, the Directive 1999/44/EC on guarantees for consumer goods.
The guarantee provides for the repair or replacement of components resulting to the manufacturer as defective. Are Not covered accidental damage, damage as a result of loss, failure to use the product. It is assumes no responsibility for any damage that may directly or indirectly result from failure to observe the user'S manual, warnings or information leaflets of the product.

The warranty is recognized to customers that have the certificate contained in the package, when present, but especially the invoice of the original purchase at the authorized service center, together with the product for repair.

For consumers, i.e. , those who buy for purposes unrelated to the own professional activity or business, you will apply the Legislative Decree February 2, 2002, n.24. - Articles. 1519-Bis and following dc - (Two years under the conditions of law);
for other buyers that will buy with VAT, apply the law guarantees provided for in Articles 1490 and following dc (One year under the conditions of law).

The warranty is done directly at the service centers of its trademarks, except for the case in which the product is not working already on arrival (DOA dead on arrival).

In the event of a fault please contact our customer care via email at info@ebanoise.com or by phone at (+39)0645496198.

This warranty does not apply if the product has been damaged due to negligence, improper installation does not conform to the indications given on the product manuals, maltreatment, deterioration, from lightning, agents or atmospheric phenomena, incorrect power supply, any changes made by the customer, incorrect use of the object.

If, during the warranty period, one or more parties vengonno replaced for repair with unauthorized parties by their manufacturers, or do not comply with the safety measures and quality suitable for the same, or even if the repair is carried out by personnel not authorized, the buyer loses the right to in-warranty repair
is not covered by this limited warranty the consumable parts considered subject to normal wear and tear or wear and tear, as: cords, batteries, lamps, bulbs, printer ribbons or registration, etc...

PRIVACY

Access to the website www.ebanoise.com is free. You can observe the articles and simulate the sales by adding the products in the shopping cart temporarily without enter the reserved area. We offer you the possibility to be able to buy as occasional user , by accessing via social network, facebook, twitter, google, msn live, linkedin" paypal, or through registration.

In all cases will be created your account where you can see the status of your orders, the historic purchases, credit notes, your own personal data and your wish list. Once you have entered the data will be asked for consent to the treatment according to the regulations of the decree 196/2003 of the Italian Law.


Ebanoise ensures that all information will be treated in accordance with Decree LGS. 196/2003. Ebanoise also communicates that, pursuant to the decree law 196/2003 the data of the users provided at the time of the signing of the purchase order and/or compilation of the bill are excluded from the consent of the person concerned as collected on the basis of the tax obligations/tributaries provided by laws, regulations, by the Community rules and, in any case, only in order to allow the obligations of the contract of purchase which is affected part and/or for the acquisition of necessary contractual information always and exclusively activated at the request of the latter (ART. 24, Letter A and B, D. LEGISLATIVE DECREE NO. 196/2003).


Personal data are requested in order to record the customer registration needed to proceed to the order fulfillment and related communications. These data can be shown only at the request of the judicial authorities.


As stated in Article 7 of the legislative decree 196/2003, the user has the right to request confirmation of the existence of his personal data, update it, correct it, ask for the cancellation, to oppose in the event of being unlawful treatment. The cancellation is subject to the sending by e-mail at the following address 
info@ebanoise.com


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